December 30, 2007

Back In The Saddle...

by Chris Randall

Got home last night after the Hell Drive. (The I-5 Corridor has seen the last of me. Never again.) We'll return to our regularly scheduled programming tomorrow, as I need a day of R&R. So today's post is an open thread. I came home to find my MachineDrum arrived safe and sound after its brain transplant in Sweden, and have nothing but nice things to say about Elektron service, as usual.

So our Open Thread topic is service horror stories and happy endings. What's your worst service experience? Your best?



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Dec.30.2007 @ 1:34 PM
Yes, the I-5 drive sucks, but it beats flying nowdays. I just drove from ATL to Phoenix and Tucson and back just because I couldn't take flying anymore. Just the week before I considered driving to Seattle and back and I kind of wish I had. 4 days in my car each way would have been much better than the completely shitty flight I took and the bullshit that goes with it.



Dec.30.2007 @ 1:40 PM
Chris Randall
I gave up flying in '98 or so after a _really_ bad flight that cured me of ever being in a hurry ever again. (A nosedive in a 727, and it still gives me the willies 10 years later.) My wife started flying again last year, and I guess it's about time to man up; I'm just getting too fucking old to drive for 15 hours straight any more. Plus California drivers (narrowly beating out Washington drivers) suck such giant hairy balls, it's more than I can stand without seriously thinking about vehicular homicide.



Dec.30.2007 @ 5:28 PM

Dec.30.2007 @ 6:00 PM
mike kiraly
Best experience - Sweetwater.

Bought A7's with a Sub and couldn't be more excited to get them. When they arrived, one of the A7's had a loose connection internally and cut in and out. I called Sweetwater and they ovenighted me a new one without a pause. I was expecting to have to return the faulty one and wait for a ground shipment of the new one. It was very refreshing and they won a devoted customer.


Dec.30.2007 @ 6:12 PM
Wade Alin
Alesis, I used to drive 45 minutes from Seattle to Tacoma every time I had a problem with an ADAT - read:every couple weeks. I was smart enough (sarcasm) to buy 3 first generation machines. At some point I stopped calling them ADAT's and started calling them error 7's. I still have an ad I actually published and paid for that boasts "24 tracks of Error 7."

I guess that isn't a service horror story so much. No one knew how to fix Adat's. They didn't really work to begin with so that's pretty much on Alesis. I'll never buy anything from them, ever again. They haven't made anything I'd want since, well, since ever.

My best service story is MOTU. My 828mk2 went all haywire while I was on tour, a tour with Chris, incidentally. MOTU sent me a brand new one as soon as I got home. The service rep asked me like 4 questions to make sure a. I didn't break the unit myself and b. i knew what the fuck I was doing. B was a little shaky. But the service was outstanding and lightning fast.


Dec.30.2007 @ 6:33 PM
Chris Randall
Having been there for that tour, I think (a) was probably open to question, too. Do they count "getting water sprayed on it and then do a running backflip in to the rack" as you not breaking the unit?

ADATs. Bleck. God's gift to the project studio bottom line, because the project takes twice as long due to rewinding time. I've never recorded an album on those tragic machines myself, simply because I could afford 2". But I did produce a couple bands that had to do ADAT due to financial considerations, and I think it would have been cheaper to do it 2" when you figure in all the rewinding time.



Dec.30.2007 @ 8:32 PM
Wade Alin
Yeah, a. got written off as incidental contact. I told MOTU "that's just how I roll, son."

As far as tape, no question I should have - and for the price of a BRC and 3 adat's - could have just put money towards a 2". Maybe even a Studer for all the trouble I went through with those evil black vhs players. But I was carried away by the hype of the new digital technology or some such bullshit.

Of course, it's all paid off now. And in that spirit (the spirit of losing my ass on under developed technology) I'm one of your few friends that actually owned a Sound Tools system.


Dec.31.2007 @ 2:05 AM
i recently sold my korg legacy collection midi controller and tried selling the software that came with it.

but when i tried unregistering the software i couldnt find where to on their site. i wrote korg canada and the rep replied that the software was a one time use and that the new owner of the controller would have to buy their own license to the software.

well, i sold the controller, but i doubt the guy bought the software that went along with it. i gave him the cd and codes and stuff, uninstalled if off my computer and said good by to korg.

i know this is peanuts in the grad scheme of things, but korg can lick my balls.


Dec.31.2007 @ 3:13 AM
Similar feelings here, concerning Korg. They seem to have a few lessons to learn.

Dec.31.2007 @ 6:29 AM
Don't know about the worst experience but I've probably had to make the biggest amounts of useless trips and phone calls because of Apple support so far so that's the worst time-waster at least.


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