November 3, 2007

I heart non-English speakers...

by Chris Randall
 

This has to take the cake for the all-time greatest email to Audio Damage ever. The circumstances: apparently, the customer in question didn't "return to merchant" at the end of the Paypal purchase fiesta, and wasn't too happy about the fact that our store needs that to occur before a reg code is issued. Obviously, there's a language barrier, so I don't harbor any grudges, and I strongly doubt he'll ever read this, so I don't have any qualms about printing the resulting letter in its entirety:


Are you STUPID or FRAUD COMPANY? GET MY MONEY BACK ASAP! Why do you ignore me. I do not need your rubbish plugin. I will accuse you if you refund my money ASAP. Fuck You!


I try to be fairly quick with all service and store problem emails; his original letter (which was just a forwarded Paypal receipt, nothing else) came to the address that all the receipts go to, not the normal [email protected] address where most correspondence takes place. As the subject line was just the normal Paypal subject, I didn't know it was a cry for help, and missed it. As a result, we have the gem above.


No hard feelings, of course, and technically speaking, the whole thing is my fault, for which I apologized. But this is a shining example of the cross-cultural appeal of our product line.


 
 
 

22 comments:

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Nov.03.2007 @ 1:58 AM
analoggy
Yesterday, i also bought 3 plugins from the Audio Damage store, and yes, i messed up too. I missed the "Return to merchant" button maybe because i was so exited to try the plugins out. But there also could be another reason. Internet users are more and more used to auto forwarding. Anyhow, i missed that magic button. So if you would have some spare time, could you please clear my mess up. Maybe it could be helpful to let us know what we have to write in the subjectline of our (cry for help) mails, so they would be read first :-) .
 
 

 
Nov.03.2007 @ 5:28 AM
johan
I understand the feeling of frustration you get when your internet purchases seem to / or have gone wrong ( ebay "shudder").
That letter is however just simply rude. Language barrier or not, that's out of order.

I've bought a few plugs from you guys & never had a problem with the payment procedure. Compared to some web stores I've found yours to be very straight forward.

Cheers

Johan

 
 

 
Nov.03.2007 @ 10:37 AM
beauty pill
That letter is priceless. Read it in your best Borat impression. Hours of fun.

There are two facts about paying to download anything.

1. You feel somewhat vulnerable.
2. In exchange for that slight sensation of vulnerability, you get instant gratification.

If #2 doesn't happen, you're left with just #1.

Paypal should fix this problem.

- c

p.s. The Borat thing, seriously. Give it a shot. Good times.

 
 

 
Nov.03.2007 @ 11:07 AM
Wade Alin
Audio Damages is Number 1 glitches plug in maker in all of world!

-W


 
 

 
Nov.03.2007 @ 11:26 AM
inteliko
This gotta be in the top 5 AI funniest post.... I like you blog muches, others blog, not so muches. I love the Borat skit where he plays keytar which cab be found here link [www.youtube.com]">link [www.youtube.com]
 
 

 
Nov.03.2007 @ 12:35 PM
Gibbon
I like the "your rubbish plugin" quip.. he just had to stick it to ya. That rubbish plugin he was trying to buy..haha.

My favourite Engrish line is "I will persecute you to the greatest extent of the lawn!"

 
 

 
Nov.03.2007 @ 1:08 PM
Chris Randall
This paypal issue is not uncommon, especially with non-English first languagers. I actually pay pretty close attention to every order; it is part of my morning ritual to match all the Paypal receipts with their intended customers because of the frequency of the problem. I just missed his, for whatever reason. It's totally my fault, and I'm not happy about losing a customer, no matter what.

In any event, to answer analoggy's question, the way to _not_ get noticed is to just hit reply->send on the Paypal receipt, since it looks like all the other dozens of Paypal receipts I get every day. Obviously, the [email protected] address is the main way to communicate with us, or if you're on this site, you can always just whack "contact" above, which goes to my main mack-daddy e-mail account. It's not hard to get a hold of us, in any event. And unless I'm out in the desert digging up rocks or driving to L.A. or Phoenix (three things I do with alarming regularity) you'll get a reply promptly.

-CR

 
 

 
Nov.03.2007 @ 3:55 PM
psylux
Digging up rocks? Are you a meteor hunter?
 
 

 
Nov.03.2007 @ 5:28 PM
wquoyle
Borat? When I first read it I heard Kahn Souphanousinphone from King of the Hill...
 
 

 
Nov.04.2007 @ 3:16 AM
creature
Hi Chris

Out of all the DAW's you test your products with, is it Ableton Live that gives you the least grief?

Steve

 
 

 
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