I heart non-English speakers...
Are you STUPID or FRAUD COMPANY? GET MY MONEY BACK ASAP! Why do you ignore me. I do not need your rubbish plugin. I will accuse you if you refund my money ASAP. Fuck You!
I try to be fairly quick with all service and store problem emails; his original letter (which was just a forwarded Paypal receipt, nothing else) came to the address that all the receipts go to, not the normal [email protected] address where most correspondence takes place. As the subject line was just the normal Paypal subject, I didn't know it was a cry for help, and missed it. As a result, we have the gem above.
No hard feelings, of course, and technically speaking, the whole thing is my fault, for which I apologized. But this is a shining example of the cross-cultural appeal of our product line.