907A - Transfered license
BigSeq - Transfered license
Ratshack Reverb - Transfered license
Discord 1.5 - Transfered license
Dubstation - Transfered license
Replicant (#1) - Transfered license
Replicant (#2) - Exchanged for Reverence
914 Upgrade - Still owns
Discord 2 Upgrade - Still owns
Dr. Device - Still owns
Liquid - Refunded
What happens when we release a product is that I wait for Mr. X to purchase it, then as soon as he has, I start counting the minutes until it gets transfered or he asks for a refund. In the particular case of Liquid, it took 15 days. It's usually much quicker.
Now, it is increasingly apparent to me that Mr. X is taking advantage of our largess, either purchasing the plugins and reselling them, while keeping the original install info, or just asking for a refund. I wouldn't normally think this, being a trusting sort, but why else would you continue to purchase products from a company when you've only apparently liked 25% of what they've made, according to the numbers? That's a neat trick: buy the product, buy the upgrade, sell the original product. (In the case of 914 and Discord 2, anyways.)
Of course, I have to honor all this, because it is our stated policy. It doesn't really bother me that much because in the grand scheme of things this one customer's hijinx are fairly minor. Also, our products have a fairly high resale value (and thus intrinsic value) exactly because of our policies, and we don't want to fuck with that.
So, as I said, it has become a bit of a running joke. It is, however, a fairly good example of how a liberal return/exchange/transfer policy like we have at Audio Damage can easily be abused. My only options are to (a) prevent that customer from purchasing from us in the future, (b) change our overall policy, or (c) take it like a man. For the time being, I'll choose (c), but I'm trending (a).