Customer Service Woes, Episode 199,343
So, in the Holiday Spirit, I give you a letter from [name withheld]:
First I have to admit that I know nothing about music recording. I ordered an audiodamage substation for my son for Christmas thinking I was going to get the instrument that was pictured, but I guess the it's just a download. Am I right about that? And if so, where do I get the piece of equipment pictured? I know this may be a very naive question but as I said, I know nothing about this. Thanks for your response.
This definitely takes the cake for the best support email I've ever received, hands down. I definitely give the guy points for trying, and it is understandable that someone that has no idea of what a DAW is would be flabergasted by plugins that look like hardware.